Unified Communication

Unified Communications (UC) refers to a phone system that integrates multiple communication methods within a business. Communication can be in a number of ways: phone calls, video conferencing, instant messaging, email, SMS, fax and so on. A UC solution brings together all the ways your business communicates and lets them “talk” to each other so they can work together in one unified communications phone system – making your business much more efficient.

Benefits

Listed below are some of the benefits of unified communications:

Unified all types of communication together (Messaging, Voice and video calling, Meetings, Team Collaboration (Channels), File sharing and integrated apps.
Allows your team to collaborate and communicate efficiently at any time and from anywhere.
Can be totally customized to the users’ needs and specifications.
Stronger performance

Services

Cloud

Cloud Unified Communications is an advanced voice and collaboration solution that offers PBX features without the infrastructure complexity.

Contact Center

Contact center provides businesses with the capabilities of enabling inbound queuing and routing outbound dialling, call analytics, and workforce management.

Auto Attendant

An auto attendant is a business phone system feature that answers and directs inbound calls based on the caller’s response to the automated greeting or menu system. It connects the caller to the best available agent or department based on information they provide via speech, dial pad touchtone entry, or even according to the specific phone number dialled.

Telepresence Rooms

Telepresence solutions display high-quality, life-size images of each remote participant and provide a natural across-the-table experience, creating the illusion of being in the same room. With telepresence, your organization can leverage modern technology to change how you conduct business.

Unified Communication